Services marketing : Concepts, Strategies and Cases

By: Hoffman . K DouglasContributor(s): Bateson , E.G JohnPublication details: Delhi : Cengage Learning India Pvt . Ltd . , 2017Edition: 5th edDescription: xiv , 400p. : 25 cmISBN: 9789386858771Subject(s): Overview of services marketing | Tactical services marketing mix | Managing the firms physical evidence | Crestwood inn | Service quality at the Remington hotel | Customer loyalty and retentionDDC classification: 658.8
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Books Books Bangalore University Library
On Display
Management 658.8 HOF (Browse shelf (Opens below)) Available 373142
Books Books Bangalore University Library
On Display
Management 658.8 HOF (Browse shelf (Opens below)) Available 373145
Books Books Bangalore University Library
On Display
Management 658.8 HOF (Browse shelf (Opens below)) Available 373143
Books Books Bangalore University Library
On Display
Management 658.8 HOF (Browse shelf (Opens below)) Available 373144
Books Books Bangalore University Library
On Display
Management 658.8 HOF (Browse shelf (Opens below)) Available 373141

I t includes Index.

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