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Total quality management and operational excellence [electronic resource] : text with cases / John Oakland.

By: Oakland, John SMaterial type: Text

TextPublication details: London : Routledge, 2014Edition: 4th edDescription: xxiv, 530 p. : ill., mapsISBN: 9781315815725 (e-book : PDF)Subject(s): Total quality management | Total quality management -- Case studiesGenre/Form: Electronic books.Additional physical formats: No titleOnline resources: Click here to view Also available in print edition.

Contents:

pt. 1. The foundations of TQM -- pt. 2. Planning -- pt. 3. Performance -- pt. 4. Processes -- pt. 5. People -- pt. 6. Implementation.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
e-Books	Bangalore University Library		Available		BUTF003161

Includes bibliographical references and index.

pt. 1. The foundations of TQM -- pt. 2. Planning -- pt. 3. Performance -- pt. 4. Processes -- pt. 5. People -- pt. 6. Implementation.

Also available in print edition.

Mode of access: World Wide Web.

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