Total quality management and operational excellence
Oakland, John S.
Total quality management and operational excellence text with cases / [electronic resource] : John Oakland. - 4th ed. - London : Routledge, 2014. - xxiv, 530 p. : ill., maps.
Includes bibliographical references and index.
pt. 1. The foundations of TQM -- pt. 2. Planning -- pt. 3. Performance -- pt. 4. Processes -- pt. 5. People -- pt. 6. Implementation.
Mode of access: World Wide Web.
9781315815725 (e-book : PDF)
Total quality management.
Total quality management--Case studies.
Electronic books.
Total quality management and operational excellence text with cases / [electronic resource] : John Oakland. - 4th ed. - London : Routledge, 2014. - xxiv, 530 p. : ill., maps.
Includes bibliographical references and index.
pt. 1. The foundations of TQM -- pt. 2. Planning -- pt. 3. Performance -- pt. 4. Processes -- pt. 5. People -- pt. 6. Implementation.
Mode of access: World Wide Web.
9781315815725 (e-book : PDF)
Total quality management.
Total quality management--Case studies.
Electronic books.