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Delivering satisfaction and service quality Peter. Hernon a customer-based approach for libraries

By: Hernon, Peter [Author]Contributor(s): Whitman, John RMaterial type: Text

TextLanguage: English Publication details: Chicago American Library Association 2009Description: xiv, 181 p. ill. 28 cmISBN: 083890789X (pbk. : alk. paperSubject(s): Reference services (Libraries -- Management. -- United States | Consumer satisfaction -- United StatesDDC classification: 025.5

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Reference	Bangalore University Library Reference	025.5 HER (Browse shelf (Opens below))	Available		323083

Includes bibliographical references (p. 171-175) and index.

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