Delivering satisfaction and service quality (Record no. 119192)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00856pam a2200229a 44500 |
| 001 - CONTROL NUMBER | |
| control field | ###86104385# |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150403b2009 xxu||||| |||| 00| 0 eng d |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 000608s2009 ilua|||||b||||001|0|eng|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 083890789X (pbk. : alk. paper |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Bangalore University |
| Transcribing agency | Bangalore University |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 025.5 |
| Item number | HER |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hernon, Peter. |
| Relator term | Author |
| 245 00 - TITLE STATEMENT | |
| Title | Delivering satisfaction and service quality |
| Statement of responsibility, etc. | Peter. Hernon |
| Remainder of title | a customer-based approach for libraries |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | American Library Association |
| Place of publication, distribution, etc. | Chicago |
| Date of publication, distribution, etc. | 2009 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 181 p. |
| Other physical details | ill. |
| Dimensions | 28 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 171-175) and index. |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Reference services (Libraries |
| General subdivision | Management. |
| Geographic subdivision | United States |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction |
| Geographic subdivision | United States. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Whitman, John R. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 025.5 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Bangalore University Library | Bangalore University Library | Reference | 11/06/2009 | 025.5 HER | 323083 | 30/04/2015 | 30/04/2015 | Reference |