000			00796pam a2200277a 44500
001			123543
008			150403b2000 xxu||||| |||| 00| 0 eng d
020	0	0	_a0072312211
040			_aBangalore University _cBangalore University
041			_aENG
082			_a658.8 _bZEI B
100	0	0	_aZeithaml, Valarie A
245	0	0	_aServices Marketing: Intergrating Customer Focus Across the Firm _cValarie A Zeithaml and Mary Jo Bitner
250	0	0	_a2nd ed
260	0	0	_bTata McGraw-Hill Publishing Company ltd _aBombay _c2000
300	0	0	_axii,619p.
500	0	0	_a
510	0	0	_a
650	0	0	_aServices Marketing
650	0	0	_aService Industries-Marketing
650	0	0	_aCustomer Services
700	0	0	_aBitner, Mary Jo _eAuthor
901	0	0	_aENG
902	0	0	_a658.8 _bZEI B
906			_a658.8
999			_c75198 _d75198