000			01242pam a2200325a 44500
001			###86104385#
008			150403b2008. xxu||||| |||| 00| 0 eng d
008			070725s2008 ilua|||||b||||001|0|eng||
020			_a8184082460
040			_aBangalore University _cBangalore University
041			_aeng
082			_a025.1 _bLAU W
100	1		_aLaughlin, Sara _d1949 _eAuthor
245	0	4	_aThe quality library _cSara Laughlin _ba guide to staff-driven improvement, better efficiency, and happier customers
260			_bAmerican Library Association _aChicago _c2008.
300			_axiv, 144 p. _bill. _c28 cm.
504			_aIncludes bibliographical references (p. 137-139) and index.
650	1	0	_aLibrary administration _zUnited States.
650	1	0	_aTotal quality management _zUnited States.
650	1	0	_aLibrary planning _zUnited States.
650	1	0	_aCustomer services _zUnited States.
650	1	2	_aLibrary Administration _xmethods.
650	1	2	_aTotal Quality Management.
650	1	2	_aLibrary Services _xorganization & administration.
650	1	2	_aProgram Evaluation.
650	1	2	_aConsumer Satisfaction.
700	1		_aWilson, Ray W.
856			_uhttp://www.loc.gov/catdir/toc/ecip0723/2007030710.html
906			_a025.1
999			_c74881 _d74881