000			00480nam a22001817a 4500
008			240417b |||||||| |||| 00| 0 eng d
020			_a9788121921619
082			_a658.8 _bBAL
100			_aBalaji, B.
245			_aService Marketing and Management
260			_aNew Delhi: _bS Chand & Company Ltd, _c2002
300			_axii, 474p. _c23cm.
504			_aIndex
563			_aSoft Binding
650			_aWhat is Services
650			_aService Characteristics
942			_cBK
999			_c283636 _d283636