| 000 | 00665 a2200217 4500 | ||
|---|---|---|---|
| 999 |
_c247610 _d247610 |
||
| 008 | 200302b2012 ||||| |||| 00| 0 eng d | ||
| 020 | _a9788182814158 | ||
| 082 |
_a658.812 _bBAN |
||
| 100 | _aBansal, Nisha | ||
| 245 | _aCustomer relationsship management . | ||
| 250 | _a1st ed. | ||
| 260 |
_bVrinda Publication Pvt. Ltd, _aDelhi : _c2012. |
||
| 300 |
_axii, 286 p. ; _c18 * 24 cm. |
||
| 504 | _aIt includes index | ||
| 650 | _a Implementing customer relationsship management | ||
| 650 | _aEvolution of CRM | ||
| 650 | _aManaging the customer service | ||
| 650 | _aThe new spin on customer loyalty | ||
| 700 | _aChauhan, Preeti. | ||
| 942 |
_2ddc _cBK |
||