000			00558 a2200193 4500
008			171031b2003 xxu||||| |||| 00| 0 eng d
020			_a9788177581348
082			_a658.812 _bKIN
100			_aKincaid, Judith W
245			_aCustomer relationship management : _bgetting it right !
260			_bPearson, _aNoida : _c2006.
300			_axxvii, 480 p, ; _c22 * 24 cm.
504			_aIt Includes bibliographical index
650			_aCommerce
650			_aCustomer offer
650			_aCustomer privacy
650			_aMarketing
942			_2ddc _cBK
999			_c238279 _d238279