000			00854 a2200289 4500
008			171030b2015 xxu||||| |||| 00| 0 eng d
020			_a9789332534452
082			_a658.401 3 _bBES
100			_aBesterfield, Dale H
245			_aTotal quality management
250			_a4th ed.
260			_bPearson Publication, _aNew Delhi : _c2015.
300			_axxi, 596 p. ;
504			_a It Includes bibliographical references and index
650			_aTotal quality
650			_aManagement
650			_aLeadership
650			_aCustomer satisfaction
650			_aEmployee involvement
650			_aSupplier partnership
700			_aMichna, Carol Besterfield
700			_aScare, Mary Besterfild
700			_aBesterfield, Glen H
700			_aUrdhwaresh, Hemanth
700			_aUrdhwaresh, Rashmi
942			_2ddc _cBK
999			_c237051 _d237051