| 000 | 01245cam a2200325Ia 4500 | ||
|---|---|---|---|
| 001 | 9781315815725 | ||
| 003 | FlBoTFG | ||
| 005 | 20160127152526.0 | ||
| 006 | m|||||o||d|||||||| | ||
| 007 | cr|||| | ||
| 008 | 140506s2014 enkabd ob 001 0 eng d | ||
| 020 | _a9781315815725 (e-book : PDF) | ||
| 040 |
_aFlBoTFG _cFlBoTFG |
||
| 090 |
_aHD62.15 _b.O173 2013 |
||
| 092 |
_a658.4013 _bO117 |
||
| 100 | 1 | _aOakland, John S. | |
| 245 | 1 | 0 |
_aTotal quality management and operational excellence _h[electronic resource] : _btext with cases / _cJohn Oakland. |
| 250 | _a4th ed. | ||
| 260 |
_aLondon : _bRoutledge, _c2014. |
||
| 300 |
_axxiv, 530 p. : _bill., maps. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _apt. 1. The foundations of TQM -- pt. 2. Planning -- pt. 3. Performance -- pt. 4. Processes -- pt. 5. People -- pt. 6. Implementation. | |
| 530 | _aAlso available in print edition. | ||
| 538 | _aMode of access: World Wide Web. | ||
| 650 | 0 | _aTotal quality management. | |
| 650 | 0 |
_aTotal quality management _vCase studies. |
|
| 655 | 7 |
_aElectronic books. _2lcsh |
|
| 776 | 1 |
_z9780415635493 (hardback) _z9780415635509 (pbk.) |
|
| 856 | 4 | 0 |
_uhttp://www.tandfebooks.com/isbn/9781315815725 _zClick here to view |
| 999 |
_c143831 _d143831 |
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