000 00531pam a2200181a 44500
008 150403b2010 xxu||||| |||| 00| 0 eng d
008 140623 2010
020 _a9788184888348
040 _aBangalore University
_cBangalore University
041 _a
082 _a658.812
_bNAG
100 _aNagajothi, V
245 _aCustomer Centric organisation
_cV. Nagajothi
250 _a1st ed.
260 _bHimalaya Publishing House Pvt Ltd.
_aMumbai
_c2010
300 _a272p.
_c24cm
906 _a658.812
999 _c120193
_d120193