The quality library Sara Laughlin a guide to staff-driven improvement, better efficiency, and happier customers

By: Laughlin, Sara, 1949 [Author]Contributor(s): Wilson, Ray WMaterial type: TextTextLanguage: English Publication details: Chicago American Library Association 2008Description: xiv, 144 p. ill. 28 cmISBN: 8184082460Subject(s): Library administration -- United States | Total quality management -- United States | Library planning -- United States | Customer services -- United States | Library Administration -- methods | Total Quality Management | Library Services -- organization & administration | Program Evaluation | Consumer SatisfactionDDC classification: 025.1 Online resources: Click here to access online
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Item type Current library Call number Status Date due Barcode
Reference Reference Bangalore University Library
Reference 		025.1 LAU W (Browse shelf (Opens below)) Available 327867

Includes bibliographical references (p. 137-139) and index.

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