TY  - BOOK
AU  - Laughlin,Sara
AU  - Wilson,Ray W.
TI  - The quality library: a guide to staff-driven improvement, better efficiency, and happier customers
SN  - 8184082460
U1  - 025.1 
PY  - 2008///
CY  - Chicago
PB  - American Library Association
KW  - Library administration
KW  - United States
KW  - Total quality management
KW  - Library planning
KW  - Customer services
KW  - Library Administration
KW  - methods
KW  - Total Quality Management
KW  - Library Services
KW  - organization & administration
KW  - Program Evaluation
KW  - Consumer Satisfaction
N1  - Includes bibliographical references (p. 137-139) and index
UR  - http://www.loc.gov/catdir/toc/ecip0723/2007030710.html
ER  -