TY  - BOOK
AU  -  Joshi Data Ram
AU  -  
TI  - Case Studies in customer relationship Management
SN  -  9789350532041
U1  - 658.812 
PY  - 2014///
CY  -  New Delhi
PB  -  Cyber Tech Publications
KW  -  Benefits of CRM
N1  - Includes Glossary, Bibliography & Index
ER  -