TY  - BOOK
AU  - Lankes, David R
AU  - Mcclure, Charles R
AU  - Gross, Melissa
AU  - Pomerantz, Jeffrey
TI  - Implementing Digital Reference Services: Setting Standards and Making it Real
SN  - 1856044629
U1  - 025.04 
PY  - 2003///
CY  - London
PB  - Facet Publishing
KW  - Digital Reference Services
ER  -