TY  - BOOK
AU  - Metters,Richard
AU  - King-Matters,Kathryn
AU  - Pullman,Madeline
AU  - walton,Steve
TI  - Service Operations Management
SN  - 911130484834
U1  - 658.8 
PY  - 2006///
CY  - New Delhi
PB  - Cengage Learning india Pvt Ltd
ER  -