TY  - BOOK
AU  - Batra, Promod 
TI  - Simple ways to make your customers happy
SN  - 9788190001981
U1  - 658.812 
PY  - 2003///
CY  - New Delhi
PB  - Think inc
KW  -  How to sell to the customers
KW  - How to serve your customers
KW  - How to satisfy your customers
N1  - It includes bibliographical reference and index
ER  -