TY  - BOOK
AU  - Beyer, Hugh 
AU  - Holtzalatt, Karen 
TI  - Contextual Design: : Defining Customer Centered Systems 
SN  - 9781558604117
U1  - 004.21 
PY  - 1998///
CY  - New York
PB  - Morgan Kaufmann Publishers, 
KW  - Understanding the Customer
KW  - Seeing Work
N1  - Index
ER  -