TY  - BOOK
AU  - Besterfield Dale H.
AU  - Michna Carol Bestrfield
AU  - Besterfield, Glen H
AU  - Sacre, Mary Besterfield
TI  - Total Quality Management
U1  - 658.562 
PY  - 2003///
CY  - South asia
PB  - Dorlinng kindersley pvt ltd
KW  - management tools
KW  - products liability
KW  - quality by design
N1  - index
ER  -