TY  - GEN
AU  - Bansal, Nisha
AU  - Chauhan, Preeti.
TI  - Customer relationsship management
SN  - 9788182814158
U1  - 658.812 
PY  - 2012///
CY  - Delhi
PB  - Vrinda Publication Pvt. Ltd
KW  -  Implementing customer relationsship management
KW  - Evolution of CRM
KW  - Managing the customer service
KW  - The new spin on customer loyalty
N1  - It includes index
ER  -