TY  - GEN
AU  - Pandi, Pal A
AU  - Rao, Surya U
AU  - Jeyathilagar, D
TI  - Total  quality management. 
SN  - 9788182812932
U1  - 658.4013 
PY  - 2011///
CY  - Delhi
PB  - Vrinda Publications (P) Ltd
KW  - Total quality management
KW  - TQM principles
KW  - TQM tools
N1  - It includes Bibliography, Appendix and Index
ER  -