TY  - GEN
AU  - Besterfield, Dale H	
AU  - Michna, Carol Besterfield 
AU  - Scare, Mary Besterfild 
AU  - Besterfield, Glen H
AU  - Urdhwaresh, Hemanth 
AU  - Urdhwaresh, Rashmi 
TI  - Total quality management 
SN  - 9789332534452
U1  - 658.401 3 
PY  - 2015///.
CY  - New Delhi
PB  - Pearson Publication, 
KW  - Total quality
KW  - Management
KW  - Leadership
KW  - Customer satisfaction
KW  - Employee involvement
KW  - Supplier partnership
N1  -  It Includes bibliographical references  and index
ER  -