TY  - BOOK
AU  - Kandampully,Jay
AU  - Kandampully,Jay
AU  - Mok,Connie
AU  - Sparks,Beverley A.
TI  - Service quality management in hospitality, tourism, and leisure
SN  - 0789011417 (pbk. : alk. paper
U1  - 647.94 
PY  - 2001///
CY  - New York
PB  - Haworth Hospitality Press
KW  - Hospitality industry
KW  - Management
KW  - Tourism
KW  - Leisure industry
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0810/00027256-d.html
ER  -