TY  - GEN
AU  - Mandal, S.K
TI  - Total quality management : : principles and practice
SN  - 97881255916635
U1  - 658.4013 
PY  - 2013///
CY  - New Delhi
PB  - Vikas Publishing House
KW  - TQM
KW  - ISO-9000
N1  - It includes bibliographical references and index
ER  -