TY  - BOOK
AU  - N Srinivasa Gupta 
AU  - B Valarmathi 
TI  - Total Quality Management 
SN  - 9780070153646
U1  - 658.401 
PY  - 2009///
CY  - New Delhi 
PB  - Tata Mc Graw Hill Education PVT 
KW  - Quality Management, TQM, QFD
N1  - Includ: Appendix, Summary, Review Questions
ER  -