TY  - BOOK
AU  - Masters, Marick Francis
AU  - Albright, Robert R.
TI  - The complete guide to conflict resolution in the workplace
SN  - 0814406297
U1  - 658.4053 
PY  - 2002///
CY  - New York
PB  - AMACOM
KW  - Conflict management
KW  - Dispute resolution (Law
N1  - "September 2001."; Includes bibliographical references (p. 323-333) and index
ER  -