Services marketing : integrating customer focus across the firm.

By: Zeithaml, Valarie AContributor(s): Bitner, Mary Jo | Gremler, Dwayne D | Pandit, AjayPublication details: Chennai : McGraw Hill Education (India) Pvt. Ltd., 2018Description: xvii, 567 p. ; 17*26 cmISBN: 9789353160777Subject(s): Service industries marketing | Customer services | Marketing | Service recoveryDDC classification: 658.8
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Item type Current library Collection Call number Status Date due Barcode
Books Books Bangalore University Library
Stack ML
Management 658.8 ZEI (Browse shelf (Opens below)) Available 372475
Books Books Bangalore University Library
Stack ML
Management 658.8 ZEI (Browse shelf (Opens below)) Available 372476

Its includes index

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